Introductions

Social situations

Greetings, body language

Formality/Informality

Cultural differences

Asking appropriate questions

Describing Self, Company and Products

Using tenses appropriately

Sample sentences

Business knowledge

Describing trends

Business Vocabulary

Workplace

Industry/Field

Procedures and Processes

Marketplace

Buying and Selling

Shopping

Bargaining

Presenting products

Asking about products

Using the Telephone

Politeness

Appropriate speech

Making appointments

Taking and leaving messages

Business Meetings

Roles: leader, participants

Functional phrases

Focusing on topic

Concluding

Making assignments

Follow up

Analyzing Business Situations

Bringing up the topic

Using facts and figures

Making recommendations

Agreeing/disagreeing

Marketing

Customer surveys

Target audience

Promotion

Location

Business Correspondence

Internal

Memos

Announcements

Minutes

Reports

External

E-mail

Faxes

Business letters

Proposals

Contracts

Business Presentations

Know yourself

Self confidence

Professionalism

Positive attitude

Know your stuff

Knowledge, facts, trends

Research and experience

Know your audience

Demographics

Background

Purpose

Body language

Gestures, posture

Eye contact

Voice, speed and volume

Organization

Clarity of Language

Highlighting

Signposting

Rehearsal

Using Visuals

Equipment

Overhead projector

Computer display

Realia

Creativity

Using humor appropriately

Interest and persuasion

Handling questions

Understanding question

Referring to resources

Deflecting